1.
丽婷黄, 智李, 海燕邢. AI智能体协同下政务热线BPO运营重构——基于“三级漏斗”模式的案例研究. SKSJ [Internet]. 14Oct.2026 [cited 15Oct.2026];3(9). Available from: https://ojs.as-pub.com/index.php/SKSJ/article/view/15511