Brief

  本书全面探讨了机场运营管理的创新和技术应用，从机场运营的发展历程到现代管理的核心要素，涵盖了机场管理的各个关键领域，深入分析了机场运营面临的机遇和挑战。书中不仅关注了技术的创新对航空业趋势的影响，探讨了乘客需求的变化、安全与安保的新挑战，以及环境可持续性的重要性，还特别关注了信息技术在机场运营中的应用。此外，书中还对机场改进服务质量、提升乘客体验、增强安全与安保技术，以及建设绿色机场进行了探讨。最后，本书展望了未来机场运营的趋势，技术创新和可持续发展的前景。总体上，本书旨在为读者提供一个全面而深入的视角，以便理解和应对当代复杂的机场运营管理。由于时间限制，书中难免存在不妥及疏漏之处，敬请读者批评、指正。


Catalog

第一章  机场运营管理概述 ·············································································· 1 

第一节  机场运营管理的发展历程································································ 1 

第二节  影响现代机场运营的核心要素·························································· 8 

第三节  机场运营管理的挑战与机遇···························································· 13 

第二章  机场技术创新的内容 ·········································································· 21 

第一节  航空业发展趋势··········································································· 21 

第二节  技术进步对机场运营的影响···························································· 29 

第三节  乘客需求的变化··········································································· 34 

第四节  安全与安保的新挑战····································································· 42 

第五节  机场可持续发展的要求·································································· 45 

第六节  以价值为导向的高质量发展···························································· 52 

第三章  机场运营中的信息技术应用 ································································· 59 

第一节  信息技术在机场运营中的作用························································· 59 

第二节  智能化系统的应用案例·································································· 68 

第三节  数据分析在运营优化中的应用························································· 77 

第四节  旅客运输与信息技术的融合···························································· 85 

第五节  数字化赋能机场转型····································································· 92 

第四章  机场服务质量改进与乘客体验 ···························································· 103 

第一节  提升服务质量的策略··································································· 103 

第二节  机场服务质量的构成关键要素······················································· 106 

第三节  数字化服务与个性化体验······························································114 

第四节  机场服务质量评估方法·································································117 

第五节  机场服务质量改进策略································································ 123 

第六节  面向未来的乘客服务创新思维······················································· 129 目录 

第五章  机场安全与安保技术 ········································································ 133 

第一节  安全检查的技术进步··································································· 133 

第二节  生物识别与安保系统··································································· 138 

第三节  网络安全在机场运营中的重要性···················································· 143 

第四节  无人机技术与航空安全································································ 147 

第五节  应急管理与危机响应··································································· 153 

第六章  绿色机场和机场可持续发展分析 ························································· 161 

第一节  绿色机场与可持续发展································································ 161 

第二节  绿色机场与机场可持续发展系统构建·············································· 164 

第三节  绿色机场与机场可持续发展实践内容·············································· 168 

第四节  可持续发展战略实践··································································· 187 

第七章  以价值为导向的高质量发展 ······························································· 195 

第一节  高质量管理的动因······································································ 195 

第二节  以质量为导向的管理内容····························································· 197 

第三节  新兴市场的机会与挑战································································ 198 

第四节  机场高质量发展管理的保障机制···················································· 205 

第五节  机场运营管理的未来方向····························································· 207 

第六节  可持续发展与技术融合的前景······················································· 219

Author

兰荣华、女，1990年1月出生，陕西眉县人，大学本科学历（在读研究生），高校教师。参与省部级课题项目《我国各省市通用航空产业发展竞争力比较研究》，主持多项校级课题项目，在《西部素质教育》《科技和产业》《中外交流》等期刊发表多篇学术论文。


Cip

Cataloguing-in-Publication (CIP) programme 

 

Name(s): 兰荣华.

Title: 机场运营管理的创新与技术应用/ 兰荣华 著.

Description: Singapore : 新加坡文理出版社, 2023.

Identifier: OCN 1419148283 | ISBN 978-981-18-9174-8 (paperback)

Subject(s): Innovation and Technological Application in Airport Operation Management .|Airport Management Innovation and Technology Application .

BRN: 300018965

Classification: DDC 658--dc23