Path to improving the quality of urban public transportation services from the perspective of public management
Yadong Shen
Zhumadian Public Security Bureau Patrol Special Police Detachment
DOI: https://doi.org/10.59429/bam.v8i1.13624
Keywords: public administration; urban public transport; service quality; improvement path
Abstract
As the backbone of urban functionality, public transportation serves as a vital platform for safeguarding citizens 'mobility rights and demonstrating urban governance capabilities. Its service quality directly impacts the realization of public interests and sustainable urban development. From a public management perspective, enhancing transportation service quality involves not only upgrading infrastructure but also standardizing service processes, innovating governance mechanisms, and balancing supply-demand relationships. By optimizing governance systems, strengthening collaborative mechanisms, and precisely addressing needs, this paper proposes strategies to transform urban public transportation services from mere availability to excellence, better aligning with citizens' travel demands and urban development objectives.
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