Probe - Accounting, Auditing and Taxation

Improving the supply quality of tourism public services in the construction of service-oriented government—A case study of X district

Fengqi Du

University of Jinan

DOI: https://doi.org/10.59429/paat.v8i2.14473

Keywords: service-oriented government; collaborative governance; quality of tourism public services; citizen satisfaction

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Abstract

As a vital component of government public services, the quality of tourism public services directly impacts tourist experiences and regional tourism image. This study focuses on District X, collecting data through questionnaire surveys and interviews. Grounded in service-oriented government theory and collaborative governance perspectives, it analyzes existing issues in government tourism public services across five dimensions, thoroughly examines their manifestations and root causes, and proposes optimization strategies to provide actionable references for local governments in enhancing tourism service quality.

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