Multimedia Intelligent Call Center Construction Solution Based on 5G New Calling Technology Research and Application
LiHui Wu
CETC Eastern Communications Group Co., Ltd Fintech Innovation Center
Tian He
CETC Eastern Communications Group Co., Ltd Fintech Innovation Center
Hua Huang
CETC Eastern Communications Group Co., Ltd Fintech Innovation Center
DOI: https://doi.org/10.59429/pmcs.v6i2.6490
Keywords: 5G new call technology; Multimedia intelligent customer service center; System architecture design;Technology realization path; Hardware and software configuration and integration
Abstract
The article discusses the design, implementation and evaluation of a multimedia intelligent call center based on the new 5G calling technology. The importance of system architecture design and its integration with 5G technology is presented, emphasizing the key role of high-rate and low-latency communication in improving the performance of call centers. The technical realization path is detailed, including audio and video codecs, streaming media transmission, real-time communication protocols, and the application of artificial intelligence and machine learning technologies. The key elements of hardware and software configuration and integration are analyzed, and the establishment of the application effect evaluation index system is discussed. Through the analysis of actual cases, the key factors for the successful application of multimedia intelligent customer service center are summarized. The necessity of continuous optimization and upgrading of the system is pointed out, and corresponding suggestions are put forward. The article aims to provide theoretical support and practical guidance for the construction and development of multimedia intelligent customer service center based on 5G new call technology.
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